Returns & Refunds

Eligible items may be returned within 5 working days of delivery. 
Items must be unworn, unused, unwashed, and in original condition.
This returns policy is offered in addition to statutory consumer rights under UK law.
 

Return Instructions

Returns must be sent using signed-for or tracked delivery service.
Please retain proof of postage until refund completion.
Include full name, contact details, and order number inside the parcel.
 

Returns Address

For return shipping address, contact customer service via WhatsApp: +447764703853
 

Refund Exception Policy

Shipping charges are non-refundable unless goods are faulty or incorrect.
Custom-made, altered, personalised, and sale items may not qualify for refund unless faulty.
Refunds are processed after inspection of returned goods.
 

Faulty or Incorrect Goods

If an item arrives faulty, damaged, or incorrect, contact info@shopidera.com within 48 hours with photographs and order details.
Nothing in this policy affects rights under the Consumer Rights Act 2015.